Reference

Terms That Govern Your 111baje Account

These terms set out what you agree to when you open and use your 111baje account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawal conditions, and account conduct.

bKash, Nagad, Rocket coveredAccount holder responsibilitiesEligibility by local lawWithdrawal conditions applySubject to change with notice
111baje Terms That Govern Your 111baje Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you want to flag a concern about your account, you can reach our support team through live chat directly inside the platform, by email, or through the help section linked from your account dashboard. We aim to respond to terms-related queries within one business day. Having your account details ready will help us resolve your question faster.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Our support team can walk you through specific terms clauses or account conditions that need clarification.

Email Support

Send your terms query to our support email address listed in the help section. Include your account ID and the clause you are asking about so we can respond accurately.

Help Centre

The help section in your account settings contains answers to the most common terms questions, including payment rules for bKash, Nagad, and Rocket transactions.

HOW WE HANDLE THIS

Account Security and Terms Enforcement at 111baje

We keep your account data and transaction records secure using standard encryption practices. Your bKash, Nagad, and Rocket payment records are stored only as long as needed for transaction verification and any dispute resolution process. You can request a copy of the terms at any time through your account settings, and you can ask us to clarify any clause via support. We do not share your account data with third parties outside of what is required for payment processing and regulatory compliance in eligible regions.

Data Retention We hold your transaction and account data for as long as necessary to process payments and handle disputes. After that period, data is removed in line with our standard retention schedule.
Account Security Your account is protected with login verification. If you notice any unauthorised access, contact support immediately through live chat or email so we can freeze and review the account.
Terms Access The current version of these terms is always available from your account settings page. If we update them, the revision date shown at the top of the page will change so you can track what is new.
Dispute Process If you believe a transaction via bKash, Nagad, or Rocket was processed incorrectly, raise a dispute through support within seven days. We will review the wallet record and respond within two business days.

Common Questions About These Terms

These answers cover the terms questions we hear most often from account holders in Bangladesh. If yours is not listed here, use live chat or email support to get a direct answer.

Yes. All three payment methods fall under these terms. Each has specific minimum amounts and verification steps shown in your account wallet at the time of the transaction.

Account access depends on your local law and the eligible regions listed in your account settings. We do not make blanket eligibility claims — check your region before attempting to use the platform.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you have accepted the updated terms.

Raise a dispute through live chat or email support within seven days of the transaction. Share your account ID and the bKash, Nagad, or Rocket reference number so we can pull the wallet record.

Yes. If you do not accept an update to these terms, stop using the account and contact support to request closure. Any pending withdrawal will be processed before the account is closed.

Use live chat from inside the platform or email us with the clause number and your question. We respond to terms queries within one business day on average.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.